First Level Service Desk Analyst

Company: VirtualVocations
Location: South Bend
Posted on: October 19, 2024

Job Description:

A company is looking for a First Level Service Desk Analyst 2 to perform remote desktop support across multiple customers and technologies.

Key Responsibilities

Resolve or escalate calls entered into the support system by Level 1 Analysts
Review and respond to problem tickets, ensuring timely resolution and positive customer service
Perform remote desktop support using various remote control technologies

Required Qualifications

2 years of help desk experience
2 years of experience with ticketing systems, preferably ServiceNow
2 years of troubleshooting experience
Experience supporting server/desktop operating systems from XP and upwards
High School Diploma and authorization to work in the United States

Keywords: VirtualVocations, Battle Creek , First Level Service Desk Analyst, Professions , South Bend, Michigan

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