Customer Success Onboarding Specialist
Company: VirtualVocations
Location: Grand Rapids
Posted on: October 8, 2024
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Job Description:
A company is looking for a Customer Success - Onboarding
Specialist.
Key Responsibilities
Serve as the main point of contact for new customers, ensuring
successful onboarding onto the platform
Communicate technical issues and product concerns to internal team
members
Collaborate with Customer Ops leadership to enhance the overall
customer experience
Required Qualifications
2+ years of customer success experience, preferably in
implementation or onboarding
Experience with SaaS or technically complex product support
Familiarity with Zendesk or other ticketing systems
Experience in a fast-paced start-up environment
Ability to work autonomously and take ownership of
responsibilities
Keywords: VirtualVocations, Battle Creek , Customer Success Onboarding Specialist, Other , Grand Rapids, Michigan
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