Tier 2 Support Specialist

Company: VirtualVocations
Location: South Bend
Posted on: October 7, 2024

Job Description:

A company is looking for a Tier 2 Support Specialist to join their product engineering team.

Key Responsibilities

Act as the final escalation point for tier 1 support, providing advanced troubleshooting and resolution guidance
Investigate complex product functionality and performance issues, creating bug tickets as needed
Collaborate with QA, product management, and engineers to troubleshoot and prioritize issues

Required Qualifications

At least 2 years of experience in a technical support, analyst, or specialist role
Experience with messaging/phone/telephony systems (SMS)
Experience working with web applications and mobile app support
Experience with API testing and associated tooling is a plus
Basic programming or scripting language knowledge (C#, TypeScript, Python) is a bonus

Keywords: VirtualVocations, Battle Creek , Tier 2 Support Specialist, Other , South Bend, Michigan

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