Teller
Company: Partners 1st Federal Credit Union
Location: South Bend
Posted on: October 3, 2024
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Job Description:
Description:Partners 1st Federal Credit Union will provide U
with a competitive salary, paid vacation and holidays, generous
401(k) retirement plan with company matches, weekly pay, and a
professional and fun office working environment.
Are U willing to provide our members with your enthusiasm for
service, integrity to become their trusted financial partner,
create and support quality teamwork among staff and able to apply
your knowledge, skills and experience with member service and
problem solving to accomplish important and meaningful work.
This position is for U if you are a dependable, driven person that
has previous cash handling experience, excellent customer service
skills, a strong desire to learn, and are able to work at our South
Bend, IN location, part-time, 21.25 hrs/wk, with a schedule
of:Mon-Fri: 8:45am-1:00pm
RoleResponsible for accurately processing financial transactions
and being an effective source of information for members: in lobby,
drive-thru window or by telephone. Provides friendly, professional,
confidential and effective assistance to members and company
associates assuring a positive experience and minimizing wait
time.
Major Duties and Responsibilities45% Welcomes members and
demonstrate efficiency with financial transactions for members:
receives funds, posts transactions and pays out funds as requested
and per policy. Verbally confirm intended transactions with members
to assure needs are met and minimize redoing. Provides appropriate
solutions and cross-sells credit union services.
15% Balances cash drawer daily to assure accuracy in transactions
and notifies supervisor regarding any outages. Appropriately
applying policies.
10% Receives loan payments and savings deposits from members,
addresses inquiries on accounts, records amounts and dates of
payments and other significant information, checks customer
calculations and validates checks and/or counts cash payments.
10% Issues cashier's checks, receives currency for coin and
verifies amounts, cashes checks according to written
procedures.
10% Research, troubleshoot and resolve member and internal
inquiries regarding policies, practices and products.
5% Assist other departments and branches with transactions as
needed, provide support for the department and branch managers in
fulfilling member requests and merchant verifications.
5% Performs other duties as assigned.
Must comply with all company policies and procedures, applicable
laws and regulations, including but not limited to, the Bank
Secrecy Act, the Patriot Act, and the Office of Foreign Assets
Control.Requirements:KNOWLEDGE AND SKILLSEXPERIENCECash handling
and customer service experience is strongly
preferred.EDUCATION/CERTIFICATIONS/LICENSESHigh school degree or
GED required.INTERPERSONAL SKILLSCourtesy, tact, and diplomacy are
essential elements of the job. Work involves personal contact with
others inside and/or outside the organization, generally regarding
routine matters for purposes of giving and obtaining information,
as well as advising or referring, which commonly require shorter
discussions.
ADA REQUIREMENTSPHYSICAL REQUIREMENTSPerform primarily sedentary
work with limited physical exertion and regularly lifting cash box
of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be
able to stand, sit, walk for extend periods of time. Reach and
grasp using arms, hands and fingers. Must be capable of climbing /
descending stairs in emergency situation. Must be able to operate
routine office equipment including telephone, copier, facsimile,
and calculator. Must be able to routinely perform work on computer
for an average of 6-8 hours per day, when necessary. Must be able
to work extended hours whenever required or requested by
management. Must be capable of regular, reliable and timely
attendance.WORKING CONDITIONSMust be able to routinely perform work
indoors in climate-controlled shared work area with minimal
noise.MENTAL AND/OR EMOTIONAL REQUIREMENTSMust be able to perform
job functions independently or with limited supervision and work
effectively either on own or as part of a team. Must be able to
read and carry out various written instructions and follow oral
instructions. Must be able to speak clearly and deliver information
in a logical and understandable sequence. Must be able to use basic
math skills and spell accurately up to a high school graduate
level. Must be capable of dealing calmly and professionally with
numerous different personalities from diverse cultures at various
levels within and outside of the organization and demonstrate
highest levels of customer service and discretion when dealing with
the public. Must be able to perform responsibilities with composure
under the stress of deadlines / requirements for extreme accuracy
and quality and/or fast pace. Must be able to effectively handle
multiple, simultaneous, and changing priorities. Must be capable of
exercising highest level of discretion on both internal and
external confidential matters.
PI9dc1ed42b9f9-37248-35575206
Keywords: Partners 1st Federal Credit Union, Battle Creek , Teller, Other , South Bend, Michigan
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