WordPress Technical Support Specialist

Company: VirtualVocations
Location: South Bend
Posted on: October 29, 2024

Job Description:

A company is looking for a WordPress Technical Support Specialist to provide technical support and education to creators.

Key Responsibilities

Make adjustments on Raptive products across thousands of websites based on best practices and creator requests
Educate creators on technical concepts and create/update support documentation
Represent the voice of creators in meetings with Product and QA teams and escalate bugs/issues

Required Qualifications

Expertise in HTML and CSS
Strong familiarity with WordPress and understanding of custom post types, hooks, and filters
Basic knowledge of JavaScript for troubleshooting conflicts
Experience with collaboration tools such as JIRA, Google Suite, and Zendesk
Strong self-discipline and ability to work independently in a remote environment

Keywords: VirtualVocations, Battle Creek , WordPress Technical Support Specialist, IT / Software / Systems , South Bend, Michigan

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