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Technical Product Analyst

Company: VirtualVocations
Location: Kalamazoo
Posted on: October 16, 2024

Job Description:

A company is looking for a Technical Product Analyst I to provide technical customer service for their software.



Key Responsibilities

Monitor support ticketing system and manage incoming support issues
Achieve designated utilization goals and maintain compliance with service level agreements
Participate in collaborative engagements to resolve client issues and expand product knowledge


Required Qualifications

1+ year of Help Desk and/or customer service experience
1+ year of scripting experience (SQL, Progress, Powershell, etc.)
1+ year of basic PC troubleshooting and/or repair experience
1+ year of experience with Microsoft Office suite
Must be 18 years of age or older

Keywords: VirtualVocations, Battle Creek , Technical Product Analyst, IT / Software / Systems , Kalamazoo, Michigan

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