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Workforce Management Manager

Company: VirtualVocations
Location: Kalamazoo
Posted on: October 30, 2024

Job Description:

A company is looking for a Manager, Workforce Management to lead workforce strategy and resource optimization.



Key Responsibilities

Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy, including systems, tooling, and process development
Monitor real-time contact volume and associated service levels, making staffing adjustments as necessary


Required Qualifications

Bachelor's degree in business, Organizational Leadership, or related field, or equivalent experience
5+ years of experience in resource/workforce management and operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling

Keywords: VirtualVocations, Battle Creek , Workforce Management Manager, Executive , Kalamazoo, Michigan

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